Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Where can I view my sales receipt?

You can view your order detail and sales receipts at my order page

How can I return an item?

. Go to Your Orders to display your recent orders.

  1. Choose the order and select Return or Replace Items.
  2. Select the item you want to return. Then select an option from the Reason for return menu.
  3. Choose how to process your return. If applicable, select to issue a refund or replacement.
  4. Print your return label and return authorization.
  5. Add your return label (if applicable) and package your items for return.
Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.

Where can I ship my order?

We will ship your order within three working days once we confirm your purchase.

Information about us